51³Ô¹Ï

services and resources.

IT for Students

Information Technology Services & Resources

Software is provided for you. Students receive complete access to Microsoft 365 as part of our partnership with Microsoft. This includes email and access to the Microsoft office suite. Each student receives five licenses for installations on personal devices, including mobile platforms.

  • Trying to access Microsoft 365? To access Microsoft 365 applications, see our .
  • What computer should I use? See our computer recommendations in the .
  • What does 51³Ô¹Ï provide? Wireless internet in all academic buildings and residence halls. An ID for 51³Ô¹Ï email, , computer labs, campus networks, printers, and  student portal. And, of course, an IT Help Desk.

Accounts

  • Passwords

    Your First ID Password

    Your initial password combines your name and your birthdate with the following convention:

    • The first two letters of your last name, first initial capitalized
    • The first two letters of your first name, first initial capitalized
    • Your birthdate in mm/dd/yyyy format, forward slashes (/) included

    For example, John Smith, born on January 2, 2003, has the password SmJo01/02/2003.

    Password Requirements

    If you would like to change your password, see .

    Passwords must meet the following requirements:

    • Must be at least 12 characters long
    • Must include at least one uppercase letter, one lowercase letter, and one number.
    • Cannot contain your full first, middle, or last name
    • Cannot reuse any previous passwords

    Password Issues

    Trouble getting into your accounts? Contact the ITS Help Desk or see to reset your password.

    Password Reset

    If you reset your 51³Ô¹Ï password, this will not change your Financial Aid Password. If you need to change your Financial Aid password, contact 51³Ô¹Ï Central.

  • Email

    Communicating via Email

    It is very important to check your email account regularly. North Greenville uses for important communications. Professors, faculty, and staff may email you.

    Email on iPhone

    To set up your email on iOS or Android, see our .

    Graduates: If you would like to keep your account after graduation, please provide ITS with an alternate e-mail address. We will forward your mail to you, although you will no longer be able to log in to your inbox.

    Email Acceptable Use Policy

    View our Email Acceptable Use Policy in our .

  • Student Portal and Portal Services

    Student Portal

    The provides access to your information, course schedules, degree audit, transcripts, billing, financial aid, online documents, course content, grades, and more. Use your ID and password to log in.

    Portal Services

    Transcripts

    View and print your transcript at any time through the portal. Just be aware, these transcripts are unofficial. When you need official proof of your academic work for graduate school, maybe, contact the  Office of Academic Records.

    Schedules

    You can use the student portal to view and print your class schedule. Always check the online schedule the first day of the term to verify time and location. You can access this on the portal .

    Student Account Statements

    51³Ô¹Ï uses the for statement of account and online payments. On the student portal, log in to your account at the top of the webpage using the log in credentials. Select the student tab, then student accounts and my account balance. You can print a statement in pdf format as well. You will also be able to make a payment or choose a payment plan.

    51³Ô¹Ï students are be required to “accept” or “decline” their financial aid award package. Students will use MyFinAid Portal to view their financial aid information and interact with the 51³Ô¹Ï Financial Aid Office. Students can change loan amounts through this portal and view/obtain missing documents. For more information, visit Financial Aid and click “Applying for Financial Aid” tab.

    Grades

    The My Grades page shows mid-term and final grades for each term. Grades will not be mailed. All students are required to evaluate every course before taking their exams at the end of each semester. You will find the course evaluations under Students, Advising and Registration, My Grade Report. Click Select Term.

    Need Help?

    The Information Technology Services (ITS) Help Desk can assist with software installations, virus removal, and minor hardware repairs. To request support:

    • Submit a support ticket through the .
    • Send us an email from your 51³Ô¹Ï email account.

    During weekdays (Monday-Thursday 8:30 am-5:00 pm, Friday 8:30 am-12:00 pm), you can also:

    • Call the ITS Help Desk at 864.977.7272
    • Visit the ITS building 103 Wingo Street at the corner of Foster Circle and Boulevard Avenue.
  • Where to find your ID

    First-Time 51³Ô¹Ï Students

    We set up your ID as soon as you make your student status official. (Pay your deposit or register for classes.) This ID gets you into your email, Canvas, and student portal (My51³Ô¹Ï). It lets you print on campus and login to computer lab machines.

    Your ID is a combination of your last name and the last four digits of your Student ID number (Ex. wayne1234).

    If your last name exceeds 11 letters, it will be shortened so your ID is no longer than 15 characters.

    If your last name contains punctuation or special characters, they are taken out in your ID.

    Readmitted 51³Ô¹Ï Students

    If you are readmitted at 51³Ô¹Ï and can no longer access your account, contact the .

ITS Help Desk

The ITS Help Desk can assist with software installations, virus removal, and some minor hardware repairs.

Students can begin scheduling appointments at the ITS Help Desk starting the second Monday after the semester begins* through the week prior to exam week. Appointments are made on a first-come, first-serve basis. Service appointments are offered Monday through Thursday. We do not service personal devices on Friday.

Schedule an appointment by:

  • Submitting a service request at helpdesk.ngu.edu.
  • Sending an email to its.helpdesk@ngu.edu with your 51³Ô¹Ï email address.
  • Calling the ITS Help Desk during business hours.
  • Visiting the ITS Building at 103 Wingo Street at the corner of Foster Circle and Boulevard Avenue.

If you have an emergency before the second Monday of the semester, contact the ITS Help Desk. We will try to help as time is available. We cannot provide support or guarantee service for mobile devices at this time.

*If you have any problems after hours, notify your dorm’s Facilities Tech.

Hours of Operation

Monday–Thursday: 8:30 am–5:00 pm
Friday: 8:30 am–12:00 pm

Other IT Needs

  • Wireless Internet

    Wireless Internet Access

    TrailblazerConnect is the wireless SSID designated for student use. To use Wi-Fi, simply connect to TrailblazerConnect and enter the password when prompted. If you need assistance connecting to TrailblazerConnect, call the ITS Help Desk at 864.977.7272. TrailblazerConnect is an encrypted connection which is an important security safeguard when wireless is used for access to sites that require authentication. The password is “trailblazer” (all lower case). The password is no secret; we want everyone to know it. The password is not the security, it is the method for implementing encryption.

    For Android, Windows, and OSX users, simply connect to the new SSID and enter the password when prompted. If you need assistance in connecting to Connect, contact the Help Desk at 864.977.7272.

    Internet Acceptable Use Policies

    High-speed Internet services are provided by 51³Ô¹Ï and should be used to support the mission and purposes of the University.

    • Web site filtering is performed to block Internet sites that are offensive, malicious, bandwidth-intensive, illegal, or unethical. Websites in categories that will be blocked include but are not limited to the following: adult content, gambling, hacking, audio/video streaming, pornography, tastelessness, sexuality, and violence.
    • It is a violation of the Internet Acceptable Use Policy for any student to bypass or attempt to bypass the Web content filtering controls used on the 51³Ô¹Ï network.
    • If a particular website is blocked and a student needs access to this site as part of their for approved academic purposes, a request to unblock the site must be sent to the ITS Help desk by the student’s professor. Requests will be considered on a case-by-case basis.
    • The Director of ITS will review the request and ultimate approval to unblock a site will come from the Vice President for Academics.
    • Gaming is restricted to evening and weekend hours only. Students are advised to use wired connections to gain maximum performance and preserve wireless bandwidth for other purposes. Students must not attempt to bypass content filtering or band restrictions for the purpose of playing games that violate the University’s content policy or supported hours.
  • Malware Protection

    Antivirus Protection

    We recommend that students have some form of antivirus protection.

    • Microsoft Defender is available for Windows and macOS through your 51³Ô¹Ï Microsoft 365 subscription. We strongly encourage Windows users to take advantage of this. Defender is optional on macOS since Apple provides . To install Microsoft Defender, and open Microsoft Defender.
    •  – Malwarebytes scans your computer for any type of malware including viruses, worms, Trojans, and many other types of malwares. Note that the free version of Malwarebytes does not remove the malware from your computer.

    To help prevent your computer from getting malware,

    • Do not open e-mail attachments from an unknown sender. This could compromise your computer as well as your friends’ computers.
    • Do not click links in suspicious emails.
    • If a job offer or request that is sent through email seems too good to be true, it probably is.

    Also, never give your ID or password to anyone via email. No one at North Greenville should ever ask for this information via email. If you receive an e-mail asking you to reply with this information, delete the e-mail without replying.

    It is also important that you install any available updates on your computer weekly. This will keep your computer up to date and secure.

  • Student Printing

    Printing

    Student printers are in the upper and lower levels of the Hester Memorial Library, Foster Commons, and Crain 229.

    To print, follow .

  • Computer Labs

    Information 51³Ô¹Ï Computer Labs

    Use your and password to sign into university computers. Computers are available in the Hester Memorial Library and the computer labs in Foster (Windows), Crain (Windows), Runion (macOS), and Tingle (Windows and macOS). There are also computers available in the Writing Center.

    Lab Hours

    • Hester Memorial Library: See .
    • Foster 4: Monday-Friday, 8:30 am – 4:30 pm
    • Crain 111: Monday-Friday, 7:00 am – 6:00 pm
    • Tingle: Monday-Thursday, 7:30 am – 3:30 pm; Friday, 7:30 am – 11:30 am
    • Runion 209: Sunday-Saturday, 7:30 am – midnight

    Hours last updated on 8/14/2025.

    *Note: These are the schedules for the computer labs. However, computer labs are sometimes used as classrooms during the day. You will have to find times to use the computer labs when they are not being used for classes. The library computers are available for use whenever the library is open.

  • Canvas

    Canvas is an online learning management system (LMS). Professors may use Canvas exclusively in online classes or supplement traditional class assignments.

    For technical assistance, please reference the Canvas Help Menu. It can be found on the toolbar on the left hand side of the page.

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  • Financial Aid Portal

    View your financial aid information on the . If you have issues signing in, contact 51³Ô¹Ï Central by calling 864.663.0186 or emailing ngucentral@ngu.edu.

    You must accept or decline your financial award package in MyFinAid. You can also change loan amounts and view/obtain missing documents in MyFinAid.

    Find more financial aid information on our website.

© 51³Ô¹Ï. All Rights Reserved. | 

51³Ô¹Ï (51³Ô¹Ï) admits students of any race, color, national and ethnic origin to all the rights, privileges programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in the administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.